We are looking for a colleague to join us at international conferences and events and to help us provide outstanding services. Beyond the experience, we want to see the availability to learn and grow in a dynamic environment. In return, we will offer the opportunity to get certifications and advancements, salary increases, attendance of international conferences and events, and more.

This position is remote.

Abilities:

• Positive attitude 
• Ability to learn/assimilate new information
• Desire to advance professionally
• Attention to details
• Proven working experience in DevOps  
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Autonomous
• Solid organisational skills including attention to detail and multi-tasking

Advanced technical skills

• Systems Administration: Experience with operating system administration and maintenance, including Windows Server, Linux, macOS, and deep knowledge of virtualization (Hyper-V, VMware).
• Network Administration: Configuring and managing networks, including configuring firewalls, routers, VPNs, and network protocols (TCP/IP, DNS, DHCP, etc.).
• Security: Advanced knowledge of cyber security, firewalls, encryption, controlled access, endpoint protection, attack detection and prevention.
• Cloud computing: Experience managing cloud platforms such as Azure, AWS, Google Cloud and SaaS solutions.
• Hardware and Software Troubleshooting: Ability to identify and resolve complex hardware and software problems, including those related to operating systems, servers, storage, and applications.
• Infrastructure monitoring and management: Experience with IT infrastructure monitoring and management tools such as Nagios, SolarWinds, or Zabbix.
• Scripting and Automation: Scripting skills (PowerShell, Bash, Python) to automate tasks and increase efficiency.
• Backup and Recovery: Experience with backup and recovery solutions, including planning and managing disaster recovery processes.
• Mobile Device Management (MDM): Knowledge in configuring and maintaining MDM solutions for mobile devices.

Project and support management skills

• IT Team Coordination: Ability to work in technical teams, manage smaller teams or complex IT projects.
• ITIL/Service Desk Methodologies: Knowledge of ITIL and other best practice methodologies for incident and IT service management.
• Supplier and partner management: Effective collaboration with external IT service providers, hardware or software to solve complex problems.
• Managing Service Level Agreements (SLAs): Meeting SLAs, managing customer expectations and escalating issues to higher levels.

Interpersonal and communication skills

• Language skills: English and French (required)
• Excellent communication skills: Ability to communicate effectively with both technical and non-technical teams, translating complex issues into accessible language.
• Customer service: Strong customer relationship skills, ability to respond quickly and efficiently to requests and issues.
• Leadership and Mentorship: Ability to guide and coach less experienced colleagues on the team by providing technical support and mentorship.

Relevant technical certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Cisco Certified Network Professional (CCNP)
• CompTIA Security+
• VMware Certified Professional (VCP)
• ITIL v4 Foundation
• Security certifications such as CEH (Certified Ethical Hacker) or CISSP (Certified Information Systems Security Professional).

Practical experience and previous projects

• Relevant experience in similar senior technical engineer positions or senior IT support roles (level 2/3).
• Experience in large-scale IT infrastructure management, including server, storage and network maintenance.